VolkerFitzpatrick – Ilford & Romford Stations

innDex Client: VolkerFitzpatrick
Ultimate Client: Crossrail
Project: ilford & romford stations
Sector: Rail

volkerfitzpatrick logo

VolkerFitzpatrick was awarded the contract for upgrading Ilford and Romford Stations in early 2019 as part of Crossrail. The purpose of the works was to enhance the customer experience for commuters. The scope of works included improvements to station entrances and the provision of step-free access.

Volkerfitzparick, Network Rail and Crossrail wanted to reduce costs, streamline the onboarding process for new starters on-site and move towards a fully digital construction site.


Prior to implementing the innDex solution, it took on average 5 hours for someone to complete their site induction.

innDex implemented its digital platform and installed facial recognition access control. A number of software modules were rolled out on-site including; digital onboarding for new starters, fatigue management, toolbox talks, daily diaries and safety inspections amongst others.  

The benefits of the innDex software are significant and include; automated competency verification, data collection for KPI measurement, custom real-time dashboards and reports. These can all be accessed by the entire project management team thereby ensuring an up to date single source of truth. One of the key features of the platform is the digitisation of the “Close Call” process which leads to more accurate record-keeping but also significantly more transparency especially for the people reporting the issues and the VolkerFitzpatrick management teams.


innDex have been fantastic by the way they spend time at the project working to develop digital solutions to everyday tasks alongside the project team.

Picture of Matthew WIlson, COntracts Manager

Matthew WIlson, COntracts Manager


The innDex platform significantly reduces costs by eliminating paperwork, automating competency verification and removing the need for manned site access. To date, the project team have saved £2600 every week

By implementing completely digital processes, combined with facial recognition access control. The commercial team has significantly increased transparency about working hours. 

Record keeping and real-time cloud access to all information collected allow the project team to continue working efficiently anywhere.

key benefits

Elimination of paper-based induction forms.

£2600 per week cost saving resulting in £236,000 saving in total

Elimination of 57 hours a month in admin tasks for the H&S team