innDex & FM Conway – Digitising Westminster City Council’s Assets

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FM Conway has found a valuable innovation partner in innDex, their digital solutions provider. Working together over the past year, they have developed a best-in-class, all-encompassing asset management tool. This helps boost efficiencies on projects and successfully manage the framework assets in line with the council’s requirements. The new asset management system includes tools such as digital inductions, briefings and geolocation sign-in/out. In particular, it combines these features to effectively relieve site management burden by being fully paperless. At a result of raising the number of productive hours, clients can successfully increase efficiency while reducing project costs. FM Conway has now implemented the system across Westminster’s iconic  structures – Waterloo Bridge, Eros Fountain and The Victoria Embankment.

FM Conway conducts inspections hundreds of assets every month, assessing various parameters like temperature, exposure to rain for anomaly detection. If it reaches any threshold, the asset will need more than one inspection in the given period. The innDex app has the power to automate this process, helping put stakeholders mind at ease. By generating alerts,  asset locations and  instant route mapping, it ensures prompt site visits once inspections are due.


Everything on-site is manageable through the innDex App. Routine inspections built within the system are fully customisable to fit any asset requirements. Easily accessible record for the framework creates an accurate project timeline to provide the full historical data. It shows the dates, time and  outcomes of every respective inspection. This allows for a clear overview and smooth project management throughout its entire lifecycle.

The Framework Manager has full visibility across all assets, when they were last inspected, and what maintenance was required. Information can be accessed remotely and in real-time, without needing to constantly try to get in touch with the Site Manager and relieve the physical burden of having to visit sites in person. Moreover, to substantiate any internal requirements, WCC also has access to the innDex platform to check the progress/quality of works, also remotely, allowing for constant communication between parties.

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Given the nature of the framework requires the same inspections to be carried out every week, the innDex platform can also be used to carry out Trend Analysis. This is done by detecting patterns to mitigate any recurring issues, with the teams using this data to take evidence-based actions, ensuring that the right assets receive the necessary attention when needed.


The asset management system is being continually improved in line with innovative technology and is being developed to feed in camera analytics. Including information on how many people use a specific asset to understand and improve maintenance. This flow of valuable data will allow the teams to make informed decisions, update inspection requirements and gain a better understanding of the framework’s assets, mitigating issues such as avoiding the closure of vital London infrastructure while reducing carbon spend and project costs.

Our long-term goal and vision are to create a “one size fits all” model which can be used to successfully forecast inspection requirements on more frameworks. Future frameworks will be run and operated entirely through innDex: one single source of truth and an effective way to drive efficiency, productivity, and collaboration across project stakeholders and the entire supply chain that can be utilised across the industry.